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About ADA ParaTransit

ADA Paratransit is a service provided only to individuals with disabilities who are unable to ride accessible fixed-route public bus service because of their disability. ADA Paratransit service is designed to ensure that the civil rights of these individuals are guaranteed as protected under the Americans with Disabilities Act of 1990 (ADA). ADA Para-transit is comparable to ACT's fixed-route bus service in terms of service area, days and hours of service, fares and response time as defined by the Americans with Disabilities Act and subsequent rulings of the U. S Department of Transportation. Passenger trips will be coordinated to serve as many people as possible and to use our vehicles in the most efficient manner Passengers must be certified as ADA Paratransit eligible before ADA Para-transit service can be scheduled, with the exception of visitors. These individuals are eligible for temporary visitor status and do not need to be re-certified by ACT unless they will be using the service more than 21 days during the calendar year.

All transit system and paratransit system buses are wheelchair accessible and will transport any wheelchair or mobility device that does not exceed the weight capacity of the vehicle and/or its lift or ramp.

Schedule a Trip

Call Alltrans at 301-724-1255 between 7:30 a.m. and the close of business. Monday through Friday at least one business day before your requested trip. (To schedule a trip for Monday – call on Friday.) Reservations are accepted up to 14 days in advance. Hearing-impaired customers can use the Maryland Relay System, 711, to contact Alltrans to schedule a trip.

Information to Schedule Your Trip

When you call to schedule your trip, please be pre-pared to give the dispatcher the following information:

1. Name
2. Daytime telephone number
3. Telephone number where you can be reached at least 60-minutes prior to travel time
4. Trip date
5. Pick-up location
6. Drop-off location
7. Drop-off time
8. Return trip time (if needed)
9. Special assistance needed or other considerations (wheelchair, mobility device, personal care attendant, service animal, portable oxygen, respirators, and concentrators etc.)

Trips will not be scheduled until complete trip information is received. Your trip may be scheduled up to one hour (60 minutes) earlier than your requested drop-off time in order to serve as many people as possible and use our vehicles in the most efficient manner. The dispatcher will schedule your trip and let you know when you should be ready to be picked up.

If you live outside of ACT's service area, once you reach a destination within the service area and ¾ mile from a fixed route you can use our service. return to top

Trip Cancellation

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If a client no longer needs their scheduled ride, or must cancel the first or second half of their trip, please call the dispatch office by the close of business the day before your trip. For emergency cancellation, please cancel your trip no later than 1 hour before the scheduled trip time. Failure to cancel within this time limit will be considered a 'No-Show' and could result in suspension of service. Please see “No-Show” Policy below. return to top

No Show Policy

Alltrans - Demand Response and Paratransit services – A client will be considered a “No-Show” if he/she fails to cancel a scheduled trip at least one hour prior to their scheduled pick up time. At the time of call, detail which part of the trip is cancelled, and if cancelling in both directions. If a client incurs three (3) “No-Shows” with-in a three (3) month period, Alltrans services may be suspended for 30 days, unless the client or his/her representative can show circumstances that were beyond their control.

Customers can call Alltrans at 301-724-1255 to schedule a new trip or cancel an existing trip. return to top

Alltrans Fares

$3.00 flat rate, each way.

Each time you board the vehicle you must pay the fare in exact change or buy a punch card. Personal Care Attendants's will not be charged a fare.

Punch Cards are $27.50 each for $30.00 worth of rides and are sold through the mail or in person at ACT, or online.

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ALLTRANS SERVICE AREA

ADA Paratransit is available within a ¾ mile radius of ACT's fixed bus routes. Origins and destinations outside of this service area will not be served by ADA Paratransit. ADA Paratransit will provide a level of service that is comparable to the regular fixed-route bus service.

All Trans Transmission

To determine if you are in the Alltrans Service Area, type in a street address and zip code (i.e.: 1000 Lafayette Ave, 21502). The blue area is the Monday- Friday Alltrans Service Area and the light green area is the Alltrans Service area on Tuesdays and Fridays only. If you are deemed eligible for the service and your address falls outside of the service area, you may still use the service if you are picked up in a location inside the service area and Alltrans will provide service.

HOW TO RIDE Alltrans

Safety is an ACT priority.
Allow all passengers to exit the vehicle before you attempt to board.
Have your fare ready.
Seatbelts are required on all passengers while riding ACT vehicles!
Specialized seating area behind the driver must be made available to the elderly and disabled.
Please do not talk to the driver while the bus is in service, and remain seated while the bus is in motion.