In this guide I will show you how to resolve the keyboard “not connected” issue in Logitech’s G HUB software. You can see below an example of the issue. My keyboard is plugged in but the program does not recognize it. This root of this issue stems from security features in some of the newest Mac OS software. So in order to resolve it we will need to change some permissions.
- Logitech G Hub Not Connected
- Logitech G Hub Not Connecting To Headset
- Logitech G Hub Not Working Mac
- Logitech G Hub Won't Detect Mouse
Hi, You may want to try the following. Reinstall Logitech Gaming Software Or G hub BETA. Go to device manager Sound, Video and game controller G560 Gaming Speaker Update driver Browse my computer for drivers Let me pick from the list USB Audio Device and select next to install. If some features of G HUB do not appear to work correctly and restarting doesn't help, try this: Go to Device Manager (WIN+PAUSE BREAK). Click on View at the top and view Devices by container. Look for your device and expand it. You are looking for the name of the device, for example, Logitech Pro X Gaming Headset, or Logitech G560 Gaming Speaker. Logitech G HUB gives you a single portal for optimizing and customizing all your supported Logitech G gear: mice, keyboards, headsets, speakers, and webcams. Configure your mouse, including the optical sensor, DPI settings, scroll and acceleration, button programming, and onboard memory. Program LIGHTSYNC.
Quiting G HUB
The first thing we need to do is make sure the G HUB application is not running. Now you don’t have to do this first, but once we change the security settings we will have to restart the program. Might as well get it out of the way now.
To quit the program go to the top right menu on mac and click the G icon, then Quit.
Security Settings
Next we need to edit the security settings. To start go to the Apple icon on the top left then click on System Preferences.
Once the pane opens we need to click on the Security & Privacy option.
On the left hand menu scroll to the Accessibility option and click on it.
At this point we should be able to see that the Logitech G HUB app is not selected to have control of the computer. It is important to make sure you trust a program before giving it control of your computer. In this case, I feel it is appropriate, this software is allowing us to customize our keyboard. It also includes writing macros that that the software can execute when using the keyboard and software combination. Because of this observation it makes sense to me why they need this permission.
Now we can select Logitech G HUB so that is has permission. If your settings are not unlocked (the app names are grayed out) you will need to hit the lock icon on the bottom left. Then supply your username and password for your computer to unlock. Always makes sure to re-lock this once you are done making changes. You can lock the settings again by simply clicking on the lock again.
Select the Logitech G HUB app and make sure it has a check mark by it. This gives the app permission to control the computer.
Results in G HUB
Now that we have changed the security settings, all we need to do is open up the Logitech G HUB software again. If you can’t find it in your applications folder, just use cmd + spacebar then search for it by Logitech G HUB.
Once the program opens up, you should see that the Not Connected message no longer displays underneath your keyboard.
Further, you can now click into the keyboard and adjust your settings! As you can see it was easy to solve the G HUB keyboard not connected issue. Leave a comment below if this worked for you, or any modified instructions to help others visiting this page!
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You just bought a brand new keyboard – the Logitech G910 – and were so ready to start playing games with it. However, the keyboard did not work as expected. It’s plugged into the PC and its battery seems fine. It’s just not responding.
I know this is frustrating, but don’t worry! Here are the fixes you can try to make your keyboard work as it’s expected. Not all solutions are necessary, so just work the list down until you find the one that solves your problem!
Method 1: Install the Logitech G HUB software
Logitech G HUB is a software platform to help users set up a keyboard of the brand. If the software is not automatically installed when you first connect the keyboard to your computer, then your keyboard may not work or would only have limited functions. Follow the steps below to find and install it from the official website:
01 Visit the Logitech official website.
02 Type G910 in the search bar on the top right corner of the webpage.
03 Click the G910 image.
04 Click Support.
05 Click Downloads.
06 Click Download Now.
Scroll down and click “Show All Downloads” to select the right version for your computer.
07 Open the Downloads folder and you will find the installer. If you’re using a Chrome browser, click Show in folder.
08 Double click the installer file, and you would be prompted to restart your computer before installation. Click Reboot Now.
09 The installer will reopen once the computer restarts. If not, you can open the installer manually. Click INSTALL.
Now your keyboard should be ready to use! Full keyboard functionality and customization would also be available with the Logitech software, give it a try and start a game!
Method 2: Update your keyboard drivers
One of the most common causes of this problem is an outdated, faulty, or missing keyboard driver. Same for your Logitech G910, you would need to check if the driver is installed correctly and up-to-date.
There are two ways you can get the right drivers for your keyboard:
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Option 1: Automatically (Recommended!)
If you don’t have the time, patience, or computer skills to update your keyboard drivers manually, you can do it automatically with Driver Easy.
Driver Easy will automatically recognize your system and find the correct drivers for your exact keyboard, and your Windows version, and it will download and install them correctly.
You can update your drivers automatically with either the FREE or the Pro version of Driver Easy. But with the Pro version, it takes just 2 clicks (and you get full support and 30-day money-back guarantee).
Logitech G Hub Not Connected
01 Download and installDriver Easy.
Logitech G Hub Not Connecting To Headset
02 Run Driver Easy and click the Scan Now button. Driver Easy will then scan your computer and detect any problem drivers.
03 Click the Update button next to a flagged keyboard driver to automatically download the correct version of this driver (you can do this with the FREE version). Manual installation, however, is required. Please refer to Option 2 below to see how to install the driver.
Or
Click Update All to automatically download and install the correct version of all the drivers that are missing or out of date on your system (this requires the Pro version – you’ll be prompted to upgrade when you click Update All).
Logitech G Hub Not Working Mac
Check your keyboard to see if it works.
Option 2: via Device Manager
Device Manager is a Windows tool that allows you to check and alter hardware settings as well as driver statuses. You may need some computer skills for the following steps:
01 Right-click the Start button in the bottom-left corner of your screen.
02 Select Device Manager.
03 Select Keyboards.
04 Right-click HID Keyboard Device and select Update driver.
05 Click Search automatically for drivers. Make sure your computer has an internet connection. Windows would automatically scan and install available drivers.
06 If the automatic scan doesn’t work, then click Browse my computer for drivers instead.
Logitech G Hub Won't Detect Mouse
07 Select Let me pick from a list of available drivers on my computer.
08 Click Have Disk.
09 Click Browse. Look for the driver you downloaded in the previous steps. Select it and click Open.
10 Click OK to start the installation.
Now check your keyboard to see if it works.
Hopefully these methods help! Please feel free to leave a comment if you have any further questions.